Refund policy

RETURN & REFUND POLICY

Last Updated: September 11, 2026

At Bookverse US, customer satisfaction is important to us. We want every order to arrive correctly and in good condition.

This Return & Refund Policy explains the conditions for returns, refunds, replacements, cancellations, damaged products, lost packages, and digital products purchased through bookverse.us.

By placing an order with Bookverse US, you agree to the terms of this policy.

1. RETURN WINDOW

Eligible physical products may be returned within 14 days of confirmed delivery.

To qualify for a standard return, the product must:

  • Be in unused and resalable condition

  • Have no significant damage caused after delivery

  • Include any original packaging where reasonably applicable

  • Be accompanied by the order number or other proof of purchase

Please contact us before sending any product back.

Do not return products without contacting our customer support team first, as unauthorized returns may delay processing.

2. HOW TO REQUEST A RETURN

To request a return, contact:

Bookverse US
Website: bookverse.us
Email: [SUPPORT EMAIL]

Please include:

  • Your full name

  • Order number

  • Email address used for the order

  • Product you wish to return

  • Reason for the return

  • Photographs, if the product is damaged or incorrect

Our support team will review your request and provide return instructions when applicable.

3. CHANGE-OF-MIND RETURNS

If you simply change your mind about an eligible physical product, you may request a return within 14 days of delivery.

The item must be returned in substantially the same condition in which it was received and must be suitable for resale.

For change-of-mind returns:

The customer is responsible for return shipping costs, unless otherwise required by law or expressly agreed by Bookverse US.

Original shipping charges are generally non-refundable for voluntary change-of-mind returns, except where applicable law requires otherwise.

We strongly recommend using a trackable shipping service when returning an item.

4. DAMAGED PRODUCTS

If your book or other physical product arrives damaged, please contact us as soon as reasonably possible after delivery.

Please provide photographs clearly showing:

  • The damaged product

  • The damaged area

  • The shipping packaging, when relevant

  • The shipping label, when relevant

Once the issue is confirmed, Bookverse US may provide an appropriate resolution, including:

  • A replacement

  • A reshipment

  • A full or partial refund

  • Store credit, if agreed with the customer

For confirmed products that arrived damaged due to fulfillment or transit, customers will not be required to pay additional shipping charges for a replacement.

5. INCORRECT PRODUCTS

If you receive a product different from what you ordered, contact us with your order number and photographs of the item received.

Once confirmed, we will work to correct the issue.

Depending on the circumstances, we may:

  • Ship the correct product at no additional cost

  • Issue a refund

  • Provide another mutually agreed solution

You will not be charged additional shipping fees to correct an error caused by Bookverse US or our fulfillment provider.

6. MISSING ITEMS

Some Bookverse US orders may be shipped in multiple packages.

If your order contains several books, receiving only part of the order does not necessarily mean an item is missing.

Different products may:

  • Ship from separate fulfillment locations

  • Have different tracking numbers

  • Arrive on different days

  • Be delivered by USPS, Amazon Logistics, or another fulfillment partner

Please review all tracking information before reporting an item as missing.

If all shipments have been delivered and an item is still missing, contact our customer support team.

7. LOST PACKAGES

If a package appears to have been lost during transit, please contact us.

We may investigate the shipment with USPS, Amazon Logistics, our fulfillment provider, or another applicable carrier.

If the package is confirmed lost, we may provide an appropriate resolution such as:

  • Free replacement

  • Reshipment

  • Refund

Customers will not be charged for replacing an order that is confirmed to have been lost during transit due to circumstances for which the customer is not responsible.

8. PACKAGES MARKED “DELIVERED”

If tracking shows your order as Delivered, but you cannot locate it, please first check:

  • Your mailbox

  • Front, side, and rear entrances

  • Parcel lockers

  • Building reception

  • Household members

  • Neighbors

  • Your local carrier or USPS office

In some cases, carrier tracking may show “Delivered” shortly before the package is physically received.

If the package remains missing, contact us and we will assist you in reviewing the delivery information.

Bookverse US may request that the carrier investigate the delivery before approving a replacement or refund.

Each case will be reviewed individually.

9. INCORRECT SHIPPING ADDRESS

Customers are responsible for entering a complete and accurate shipping address at checkout.

If an order is returned, lost, or delivered incorrectly because the customer provided an incorrect or incomplete address, Bookverse US may not be responsible for replacement or refund, except where required by law.

If you notice an address error after ordering, contact us immediately.

We will make reasonable efforts to correct the address before fulfillment, but address changes cannot be guaranteed once an order has entered processing or shipment.

10. RETURNED-TO-SENDER PACKAGES

If a package is returned to Bookverse US or our fulfillment partner because of:

  • Incorrect address

  • Incomplete address

  • Failed delivery attempts

  • Refusal of delivery

  • Failure to collect the package

we will review the circumstances of the order.

Additional shipping charges may apply if the customer requests reshipment and the return was caused by customer-provided information or failure to receive the package.

11. DIGITAL PRODUCTS & EBOOKS

Because digital products can be accessed, downloaded, copied, or consumed immediately, digital products and eBooks are generally non-returnable and non-refundable once access or download has been provided, except where required by applicable law.

A refund or replacement may be considered if:

  • You were charged more than once for the same digital product

  • You received the wrong digital product

  • The supplied file is technically defective

  • You are unable to access the purchased product because of a problem attributable to Bookverse US

  • A refund is otherwise required by applicable law

If you experience a technical problem with a digital purchase, contact us and we will first attempt to provide a working replacement or restore access.

12. DUPLICATE ORDERS

If you accidentally place the same order more than once, contact us as quickly as possible.

If the duplicate order has not yet entered fulfillment, we will make reasonable efforts to cancel it.

Once fulfillment or shipment has begun, cancellation may no longer be possible and the standard return conditions may apply.

13. ORDER CANCELLATIONS

Customers may request cancellation before an order enters fulfillment.

Cancellation requests are not guaranteed because orders may enter processing shortly after payment is completed.

If your order has already been fulfilled or shipped, it generally cannot be cancelled and must instead follow the applicable return procedure.

If Bookverse US cancels an order before fulfillment, the applicable amount paid will be refunded.

14. SHIPPING DELAYS

Our normal estimated U.S. delivery timeframe is:

4–8 Business Days

Orders are typically delivered through USPS, Amazon Logistics / Amazon Fulfillment, or another trusted U.S. delivery partner.

Occasional delays may occur because of carrier disruptions, severe weather, holidays, unusually high order volume, fulfillment issues, or other circumstances.

If we are unable to ship an order within a promised shipping timeframe, we will provide any notice, cancellation opportunity, or refund required under applicable U.S. law.

15. REFUND PROCESS

Once an eligible returned product has been received and reviewed, we will notify you regarding the status of your refund.

Approved refunds will normally be issued to the original payment method.

We generally process approved refunds within 7 business days.

After we process the refund, your bank, card issuer, or payment provider may require additional time to display the funds in your account.

Bookverse US does not control processing times imposed by banks or payment providers.

16. ORIGINAL PAYMENT METHOD

Refunds are normally issued to the same payment method used for the original purchase.

For security and fraud-prevention reasons, we generally cannot send a refund to:

  • A different credit or debit card

  • Another person's account

  • An unrelated bank account

  • An alternative payment method requested after purchase

Where a refund to the original payment method is technically impossible, we will determine an appropriate alternative.

17. PARTIAL REFUNDS

In certain situations, only a partial refund may be appropriate.

Examples may include:

  • Products returned with customer-caused damage

  • Products showing significant use

  • Missing components

  • Products returned in materially different condition from when received

Any deduction will be reasonable and permitted by applicable law.

18. NON-RETURNABLE ITEMS

Unless required otherwise by applicable law, the following may not qualify for standard change-of-mind returns:

  • Downloaded or accessed digital products

  • eBooks after digital delivery

  • Personalized or customized products

  • Products materially damaged by the customer

  • Products returned outside the stated return period

  • Products specifically marked Final Sale before purchase

This does not affect your rights if a product was defective, materially different from what was ordered, incorrectly supplied, or otherwise subject to mandatory consumer protections.

19. SALE AND DISCOUNTED ITEMS

Unless specifically marked Final Sale, eligible physical products purchased during a promotion or at a discounted price generally remain subject to this Return & Refund Policy.

If different return conditions apply to a particular promotion, those conditions will be clearly disclosed before purchase.

20. GIFTS

If a product was purchased as a gift, any monetary refund will generally be returned to the original purchaser and original payment method.

In appropriate situations, we may offer a replacement or store credit instead.

21. RETURN SHIPPING COSTS

For ordinary change-of-mind returns, customers are generally responsible for return shipping costs.

If the return results from an error attributable to Bookverse US, such as:

  • Wrong item sent

  • Confirmed defective product

  • Confirmed fulfillment damage

Bookverse US will provide an appropriate remedy without requiring the customer to bear reasonable return shipping costs where applicable.

22. CHARGEBACKS AND PAYMENT DISPUTES

We strongly encourage customers to contact Bookverse US Customer Support before initiating a payment dispute so we have an opportunity to resolve legitimate concerns quickly.

Nothing in this policy restricts a customer's legal right to dispute a charge with their bank, credit card issuer, or payment provider.

However, knowingly making false statements in connection with a payment dispute, such as falsely claiming that an authorized and properly delivered order was never purchased or received, may constitute fraud.

When responding to a payment dispute, Bookverse US may provide relevant evidence to the payment processor or financial institution, including:

  • Order confirmation

  • Payment records

  • Shipping records

  • Carrier tracking

  • Delivery confirmation

  • Customer communications

  • Digital download or access records

  • Relevant website policies

  • Other transaction documentation

All payment disputes will be handled according to applicable law and payment-provider procedures.

23. REFUND ABUSE AND FRAUD

Bookverse US reserves the right to investigate suspected abuse of our refund, replacement, promotion, or return systems.

Examples may include repeated fraudulent claims, falsified damage claims, manipulation of tracking information, or knowingly false statements regarding delivery.

Where reasonably supported by evidence and permitted by law, we may restrict future purchases or take other appropriate action.

Legitimate refund, return, warranty, and consumer-protection claims will not be denied merely because a customer has previously requested assistance.

24. REFUNDS FOR UNFULFILLED ORDERS

If Bookverse US determines that we cannot fulfill an order, we may cancel the affected item or order and issue the applicable refund.

Where U.S. law requires cancellation and refund because merchandise cannot be shipped within an applicable promised timeframe, Bookverse US will comply with those requirements.

25. CONTACT US BEFORE RETURNING PRODUCTS

Please do not send a return without first contacting us.

Return addresses may differ depending on the product and fulfillment location.

A package mailed to an unauthorized address may not reach the appropriate return facility and could significantly delay your refund.

We will provide the correct instructions after approving your return request.

26. CONSUMER RIGHTS

Nothing in this Return & Refund Policy is intended to eliminate or restrict rights that cannot legally be waived under federal, state, or other applicable consumer protection laws.

Where mandatory law provides greater protection than this policy, the mandatory legal requirement will apply.

27. POLICY UPDATES

Bookverse US may update this Return & Refund Policy periodically to reflect changes in our products, fulfillment procedures, business operations, or legal requirements.

The latest version will be available on bookverse.us.

Changes will apply prospectively where required by law.

CONTACT INFORMATION

For returns, refunds, replacements, or order issues, contact:

Bookverse US
Website: bookverse.us
Email: [SUPPORT EMAIL]
Business Name: [LEGAL COMPANY NAME]
Business Address: [BUSINESS ADDRESS]
United States

Please include your order number in all order-related inquiries so we can assist you as efficiently as possible.